The Palm At Playa - Playa del Carmen

ex. Palm at Playa

8Th Street Between 5Th And 10Th Avenue, Playa del Carmen, Mexico, 77710show map
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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

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Overview

Featuring an infinity pool, a golf course and a Jacuzzi, The Palm At Playa Hotel offers modern rooms overlooking the sea. The Palm At Playa Hotel operates since 2012.

The Palm At Playa Hotel is set blocks from the pure white beach. The center of Playa del Carmen is 1 km away from the venue.

Guests may find Xel Ha within 46 km and The Plaza within 19 km of the property.

A 55-minute drive will take guests to Cancun International airport.

Rooms

This comfortable hotel comprises of rooms like palm one-bedroom loft, palm flat and junior king suite with sophisticated decor and such comforts as complimentary Wi-Fi, a ceiling fan, a private safe, coffee/tea makers and a dining area. They feature open bathrooms with a shower, a hairdryer and complimentary toiletries.

Eat & Drink

Guests can also enjoy international meals at the excellent restaurant. Refreshing drinks are offered in the garden bar. Coffee Stop and Oh Lala are situated in a vibrant area, about 150 meters from the venue.

Services

Guests can make use of free shuttle bus service, laundry and housekeeping on site.

Relax

The on-site treatments feature full body massage, head massage and facials. The hotel offers fitness classes, a gym and yoga classes as well as diving, snorkeling and golf to ensure guests' active pastime.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Number of floors:   4.  Number of rooms:   69.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Snack bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Rooftop pool

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkeling
  • Golf course

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Bell staff/Porter

Dining

  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Snack bar
  • Coffee/Tea in lobby
  • Packed lunches
  • Special diet menus
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Projector
  • Fax/Photocopying

Children

  • Cots

Spa & Leisure

  • Rooftop pool
  • Beach access
  • Night club
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • City view
  • Ocean view
  • Pool view

Room features

  • Air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Turndown service
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Shower
  • Hair dryer
  • Bathrobe
  • Free toiletries

Media

  • Flat-screen TV
  • Internet television
  • Paid films
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock
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Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • Restaurants
  • City landmarks
Plaza Quinta AlegriaPlaza Quinta Alegria1000 ft
Kool Beach ClubKool Beach Club3000 ft
5th Avenue (Avenida 5)5th Avenue (Avenida 5)800 ft Playa del CarmenMexico
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Coffee StopCoffee Stop500 ftCalle 10 North
Oh LalaOh Lala1400 ftCalle 14 bis between 10th & 15th Av.
Ah Cacao Chocolate CafeAh Cacao Chocolate Cafe1800 ft5th Ave & Constituyentes
Kaxapa FactoryKaxapa Factory1900 ftAv Constituyentes, betwen 10 and 15 avenues
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GolfCourse(Mahi)GolfCourse(Mahi)1.8 mi
Mahi Golf CourseMahi Golf Course1.8 mi
Rio SecretoRio Secreto4.8 miCarretera Federal Libre Chetumal _ Puerto Juarez Km 283.5 Ejido Sur
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Getting around
Airports
Playa Del Carmen (PCM)3700 ft
Cancun International (CUN)31.1 mi
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Reviews
8.6
SuperbBased on  21  reviews
  • 8.8
    Superb

    The location is excellent, the room is very clean and the pool in the roof.

    The A/C was leaking water inside.

  • 7.4
    Very good

    The delicious breakfast, the comfortable rooms, the terrace pool

    The fact that the website did not mention the gym had not yet opened as the hotel is brand new, it felt not everything was in place yet other than the food service which was excellent the location is good but not on the beach so one needs to pay 300 pesos or so a day to hire a bed at one of the cramped beach clubs

  • 9.2
    Superb

    Exceptional service in all areas of the hotel - from check in to the restaurant. The hotel is brand new with only the highest quality fittings and finishings. Its in a great location close to the beach and right off the main street.

    They chose to open too early. There was still construction going on in the basement below which was noisy, they were still photographing the place and training staff right in front of clients trying to enjoy the pool. That was really unprofessional. There was a lot of noise from the street at night which made it very difficult to sleep but that might have been a result of the time of year (festive season) not sure. The pool is more for posing than actual swimming and the jacuzzi is luke warm. If you want to 'be seen' this is the place to stay.

  • 9.6
    Exceptional

    pool area, location and free wi-fi througout the hotel.

  • 10.0
    Exceptional

    &Quot;When we got to the room we identified a problem in the bathroom and complained to the reception. They solved this problem very quick changing us to a better room available and explained that it happened because the construction is quite new. The matter of fact is that this other room was amazing. Besides a balcony, extra bed, up to date furniture and first line materials, the bathroom had two showers for the cuple. Fantastic! I was worried about the noise from the street, since the hotel is in the middle of the night life and have a happy hour in the terrace, but fortunately we didn't hear any noise from our room. I would like to add that the service is exceptional, the people are very polite and the restaurant is driven by a very good “cuoco” that makes special designed dishes serving the best taste Mexican food. For sure we’ll chose to stay there the next time we go to Playa. We spent a very good time relaxing inside a chromotherapic Jacuzzi bath at the terrace, listening to lounge music, feeling the afternoon wind while watching the Sun going down every day. We are seeking to have that time again!!! The Spot location of the hotel is perfect - lots of restaurants, shops and two steps from the beach. The Car is kept safe inside the garage and no traffic disturbance around the hotel. I Could keep saying good things all day long but the point is that we really enjoyed and recommend to everyone."

  • 5.4
    Guest rating

    Sterile Charmless More like a hospital than a hotel

  • 8.8
    Superb

    personal TOP, total freundlich und hilfsbereit, tolle dachterrasse

  • 7.8
    Fabulous

    Dachterrasse mit Pool, Terrasse im Hotelinneren, Zimmer

    Lärmpegel bis 4 Uhr, Nachbarzimmer + gemeinsame Eingangstür - Türschloss sehr laut

  • 4.6
    Guest rating

    רק את הבריכה והמיקום..

    החדר קטן,החלון פונה למסדרון אז אתה צריך לשמןר על הוילון כמו משוגע .המקלחת לא בחדר נפרד אלא מטר מהמיטה ,ארןחת בוקר שקיבלתי חביתה לחם ן4 פרוסות עגבניה-פשוט לא שווה את המחיר היקר!@ יש להוסיף שהרבה דברים בתוספת תשלום אז שלא יטעו אתכם

  • 8.8
    Superb

    שרות מפקידות הקבלה מקסים...

    את המחיר...

  • 10.0
    Exceptional

    המלון ברמה גבוהה החדרים יפים מאוד. יש בריכה גדולה ויפה על הגג עם בר ושירות טוב בבריכה. אחרי שהיינו ב-4 מלונות בפלאיה כי ניסינו למצוא משהו יותר זול, אין ספק שזה המלון הכי טוב שהיינו בו. אמנם יקר יותר מהשאר אך יש תמורה מלאה.

  • 9.2
    Superb

    Das Hotel ist an bester Lage. Der Empfang war herzlich und die Zimmer sind sauber und modern eingerichtet. Der Pool und die Bar auf dem Dach bietet eine schöne Aussicht auf PDC und Cozumel. Vom gebuchten Palm Loft Zimmer konnte ich kostenlos wegen einer defekten Aircondition nach einer Nacht auf die Palm Suite wechseln. Die Zimmer auf die Strassenseite sind sehr grosszügig und funktional eingerichtet. Die Tiefgarage konnte während meines Aufenthaltes kostenfrei benutzt werden.

    Die Zimmer auf die Strassenseite sind sehr laut! Das Hostel gegenüber und die weiteren Bars öffnen gegen 6PM. Jedes Lokal hat die eigene Musik und lässt die in voller Lautstärke dröhnen. Unter dem Hostel ist eine Karaoke Bar welche ab 11PM noch lauter und mit viel Bass auf Kundschaft hofft. Die meist leere Bar hat ab Mitternacht dann noch einen Musiker der jeden Abend das selbe Programm in voller Lautstärke bis 3AM spielt. Der Lärm ist unerträglich, Schlafen ist nur mit Gehörschutz möglich. Zusätzlich finden auf der Dachterrasse auch noch Events und Partys statt, welche den Geräuschpegel noch zusätzlich ansteigen lässt. Schade, das Hotel währe sonst perfekt! Das Frühstück im Restaurant ist nicht zu empfehlen!

  • 5.8
    Guest rating

    Dachterasse mit Pool & Bar

    Appartments zur Strassenseite auf keinen Fall buchen, da gegenüber Jugendherberge mit diversen Clubs, welche meistens bis früh in den Morgen sehr laut Musik machen, schlafen unmöglich !!!! Frühstück schlechte Qualität, obwohl ala carte serviert Personal sehr unerfahren und teils fast keine Englischkenntnisse Hotel noch nicht gar nicht fertig, daher Beeinträchtigungen durch bauliche Fertigstelungsarbeiten

  • 10.0
    Exceptional

    El concepto del hotel (que es nuevo) es espectacular, hermoso por todas partes. Las duchas de las habitaciones y la terraza del PH son increíbles. Los desayunos a la carta en el restaurante (ya incluidos) son bastante ricos y suficientes. La verdad estuvimos 4 noches y la pasamos muy bien. Ubicado al lado del Boulevard y a una cuadra de la playa. Mejor imposible.

    Si pides un taxi desde la recepción del hotel te costará 85 USD casi el doble de los taxis regulares. Si no tienes esto claro desde el principio puede ser una mala despedida.

  • 9.6
    Exceptional

    me gusto mucho la terraza, alberca, dj, etc, La habitación muy confortable

    No me gusto tanto la tención de las sritas de recepción, les falta calidad en el servicio, creo que tienen un area de mejora y puede adquirir mayor numero de clientes.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Mexico

Use Badge
Good to know
Check-infrom 15:00-23:59FREECheck-outuntil 12 pmFREE
Children & extra bedsThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Playa Del Carmen (PCM)3700 ft
Cancun International (CUN)31.1 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
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